Privacy Policy

1. Introduction

Betholive Designs("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website betholive.com or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and physical address when you submit a project brief, contact form, or create an account.
• Project Information: Details about your project requirements, budget, timeline, brand preferences, and technical specifications submitted through our application forms.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and device information.
• Cookies: We use essential cookies for authentication and session management. No third-party tracking cookies are used.

3. How We Use Your Information

We use collected information to:

• Process and manage your project applications and briefs
• Communicate with you about your projects, invoices, and deliverables
• Provide, maintain, and improve our services
• Send relevant updates about your ongoing projects
• Generate invoices and manage payments
• Respond to inquiries and provide customer support

4. Data Storage & Security

Your data is stored securely using Supabase cloud infrastructure with row-level security policies. We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest. Access to your data is restricted to authorized personnel only. Client credentials stored in our vault are encrypted and accessible only to authorized administrators.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data only with:

• Service Providers: Trusted third-party services that help us operate These providers are bound by their own privacy policies.
• Legal Requirements: When required by law, regulation, or legal process.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data processing at any time
• Request a copy of your data in a portable format

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Project data and invoices are retained for a minimum of 5 years for accounting and legal purposes. You may request deletion of non-essential data at any time.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@betholive.com
• Phone: +256 787 394 119
• Address: Mukono Town, Mukono District, Uganda